Privacy Policy

At Soul Haven Head Spa, we strive to provide a seamless and enjoyable experience for all our clients. Here are our policies to help ensure the highest standards of service and care.

BOOKING APPOINTMENTS

A $50 deposit is required to secure any booking. This deposit ensures your spot is reserved and allows us to prepare for your visit. Once your appointment is completed, you will be charged in full.

Gift Vouchers will be charged in Full.

CANCELLATIONS & RESCHEDULING

We understand that plans can change. Clients may cancel or reschedule their appointments up to 24 hours in advance. However, if cancellations are made after this 24-hour period, the treatment will be charged at full cost. Cancellations or rescheduling within the 24-hour window must be done through the link provided in your appointment confirmation email or by calling us during our business hours. Please note that we do not accept cancellations or rescheduling requests through social media channels such as Instagram or Facebook.

ARRIVAL

To ensure we provide the best possible service, clients are required to arrive at least 10 minutes before their appointment time.

We understand that delays can happen. However, if you arrive late for your appointment, your service time will be adjusted to fit within your originally scheduled time slot. This ensures that our schedule remains on track for all clients. If you are more than 15 minutes late, your appointment will be considered a no-show due to the limited time available to provide a complete, high-quality service.